Refund and Replacement Policy for DGSell Digital Products: NO REFUNDS ON DIGITAL PRODUCTS
Thank you for choosing DGSell. Please review our Refund and Replacement Policy for all purchases made on our platform.
Refund and Replacement Eligibility:
Refund or replacement requests must be made within 1 day from the date of purchase.
The purchased digital product or account must remain unused or unaltered during this period to qualify.
Refund and Replacement Process:
To request a refund or replacement, contact our support team within the 1-day eligibility period.
Provide your purchase details, including the order number, and explain the reason for your request.
All requests will be reviewed, and we will respond within a reasonable timeframe.
Refund and Replacement Criteria: Refunds or replacements are considered only for the following cases:
Incorrect or Missing Content: If the digital product or account does not match the original listing (e.g., missing games or content).
Technical Issues: Issues preventing access to the purchased digital product, after reasonable troubleshooting steps, may qualify for a refund or replacement.
Refunds or replacements are not applicable in the following cases:
Change of personal preferences or decisions not to use the product.
Violation of terms related to the purchased digital product, platform, or account.
System requirements not being met by the user’s hardware or software.
Unauthorized changes to account credentials after purchase.
Refund and Replacement Method:
Refunds will be issued to the original payment method.
Replacements will involve providing a new product or account with the correct content.
Allow up to 7 business days for refunded amounts to reflect in your account.
Customer Responsibility:
Once the product or account is delivered, you are responsible for its security and proper use.
Loss, unauthorized access, or tampering post-purchase disqualifies eligibility for refunds or replacements.
Policy Modifications:
DGSell reserves the right to modify this refund and replacement policy at any time.
Changes will be updated on our website and will apply to all purchases made after the date of implementation.
Note: Refunds are granted in rare cases. In 90% of situations, we ensure replacements with the correct product or content.
For further questions or concerns, please contact our support team.
